Provides short-term crisis counseling, referral to local resources, and emergency intervention for youth and parents through a national hotline. Problems routinely dealt with include, but are not limited to, family conflicts, suicide, pregnancy, abuse, running away from home and alcohol/drug addictions.

Boys Town National Hotline

Operates a hotline that provides short-term crisis counseling, resource referral and emergency intervention to teens and their parents.

Programs that operate a telephone counseling and information line that parents can call when they have childhood development questions, need advice regarding a specific parenting problem or need a referral for parenting resources.

Parenting Helplines

Programs that provide immediate assistance for children and youth who have run away from or have been pushed out of their homes or who are acting out and at risk of abuse. Included may be steps to ensure the youth's safety, information regarding the youth's rights and alternatives, and referrals for shelter, medical care, ongoing counseling or group support and other related services. Also included are programs that maintain a message relay system which allows runaways to contact their parents or other concerned individuals and receive messages from them. Helpline staff are generally available via telephone, email, chat and/or text.

Runaway/Homeless Youth Helplines

Programs that provide information about specific youth-related topics such as alcohol and drug abuse; child abuse; sexuality; sexually transmitted infections; HIV/AIDS; birth control, pregnancy and choices; sexual assault; weight management; relationships; dealing with feelings; family concerns; dealing with rules; and school, career and life choices. Information may be accessed on a website or in person, or by telephone, email, chat, text or other communication channel. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the needs and interests of youth.